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خلاصہ
A highly dedicated and impeccable engineer currently serving in the telecommunications industry as a Level-1 Operations Engineer. A persuasive and collaborative professional focused on getting results through experience and analytical skills. Demonstrated ability to learn and savvy new technology, easily adapt to change and manage multiple concurrent tasks. I’m well organized and quality-minded with expertise in planning, implementation and technical coordination to derive organization’s performance at highest levels.
تجربہ
Level 1 Operations Engineer
1. Monitoring DBSS system and performance KPIs for Jazz Veon.
2. Troubleshooting of issues and resolution to ensure the agreed SLA and KPI is achieved in time.
3. Worked closely with Level 2 teams for troubleshooting and resolution of issues for better service delivery to the customers.
4. Troubleshooting and resolution of issues for Nationwide Franchise, Business centres and Customer experience centres end users.
5. Created MOP for different services and daily operations tasks systems.
6. Performed duties as Interim Incident Manager.
Ericsson Engineering Graduate
1. Monitoring DBSS system and performance KPIs for Jazz Veon.
2. Troubleshooting of issues and resolution to ensure the agreed SLA and KPI is achieved in time.
3. Worked closely with Level 2 teams for troubleshooting and resolution of issues for better service delivery to the customers.
4. Troubleshooting and resolution of issues for Nationwide Franchise, Business centres and Customer experience centres end users.
5. Created MOP for different services and daily operations tasks systems.
6. Performed duties as Interim Incident Manager.
Virtual Intern
Virtual Experience Program Participation included multiple tasks divided into different modules through which participants were given the experience of Microsoft working environment.
Virtual Intern
1. Data Analytics Consulting
2. Data Quality Assessment
3. Data Insights
4. Data Presentations over Tableau
Summer Internship
